Shipping & Delivery Policy

 

Last updated: January 1, 2025

This Shipping & Delivery Policy outlines how Krafthooks ("we", "us", or "our") manages the shipping and delivery of orders placed through our website, krafthooks.com (the "Site"). By placing an order, you agree to the terms set forth in this policy.

Order Delivery

• Orders will be delivered  within 2-3 business days after payment confirmation (excluding weekends and public holidays).
• Once your order has been shipped, you will receive an email with tracking details to monitor the delivery status.

---

Shipping Destinations

• We currently ship to all major cities and towns across India.
• International shipping is not available at this time.

---

Shipping Methods and Fees

• Free Shipping: Orders above ₹99 qualify for free standard shipping.
• Flat Rate Shipping: Orders below ₹99 will incur a shipping fee of ₹99.
• Any expedited shipping options and associated costs will be displayed at checkout.

---

Estimated Delivery Times

• Standard Delivery: 1 business days after the order has been shipped.
• Delivery to remote or rural areas may take additional time.

Please note: Delivery times are estimates and may be affected by factors outside our control, such as weather conditions or courier delays.

---

Order Tracking

• Once shipped, you will receive a tracking number via email.
• You can use this tracking number to monitor the status of your package on the courier’s website.

---

Address Accuracy

• It is your responsibility to provide a complete and accurate shipping address at checkout.
• We are not liable for failed deliveries due to incorrect or incomplete address information.

---

Lost, Delayed, or Damaged Packages

• If your order is delayed, lost, or arrives damaged, please contact us at info@krafthooks.com within 7 days of the expected delivery date.
• We will investigate the issue and, if applicable, provide a replacement or refund in accordance with our policies.

---

Undeliverable Packages

• If a package is returned to us due to being undeliverable (e.g., incorrect address or failure to collect), we will contact you to arrange for reshipment. Additional shipping fees may apply.

---

Changes to This Policy

We may update this Shipping & Delivery Policy from time to time to reflect changes in our shipping practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page, along with the "Last updated" date.

---

Contact Us

If you have any questions or concerns about our shipping and delivery process, feel free to reach out:
📧 Email: info@krafthooks.com
📍 Address: 3844/1 Shiva Ji Nagar, Samrala Road, Ludhiana, PB, 141008, IN