Cancellation Policy

Last updated: January 1, 2025

At Krafthooks, we strive to process and deliver your orders as quickly as possible. However, we understand that there may be times when you need to cancel an order. This Cancellation Policy outlines the terms and conditions for canceling orders placed through our website, krafthooks.com (the "Site").

---

Order Cancellation by Customer

• Before Order Processing:

  • You may cancel your order before it has been processed for shipping. To request a cancellation, email us at info@krafthooks.com with your order number and contact information.
  • If your cancellation request is approved, you will receive a full refund to your original payment method within 7-10 business days.
  • Order can be cancel between 2-3 Hour after confirmation of order

• After Order Processing:

  • Once your order has been Created or shipped, it cannot be canceled. In this case, you may refer to our Cancellation Policy for guidance on returning the item after delivery. We do not Offer any kind of return and exchange.

---

Order Cancellation by Krafthooks

We reserve the right to cancel an order under the following circumstances:

• The item is out of stock or unavailable.
• There are issues with payment authorization.
• The shipping address provided is incomplete or invalid.
• The order appears to be fraudulent or violates our Terms & Conditions.

If we cancel your order, you will be notified via email, and a full refund will be issued to your original payment method within 7-10 business days.

---

Refunds for Canceled Orders

Refunds for canceled orders (if applicable) will be processed within 7-10 business days after approval. The refund will be credited to your original payment method.

---

Changes to This Policy

We may update this Cancellation Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page, along with the "Last updated" date.

---

Contact Us

If you have any questions about this Cancellation Policy or need assistance with an order, please contact us:
📧 Email: info@krafthooks.com
📍 Address: 3844/1 Shiva Ji Nagar, Samrala Road, Ludhiana, PB, 141008, IN